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Privacy Policy

Caladenia Dementia Care Privacy Policy


Caladenia Dementia Care (“we”, “us”, “our”) operates a website where users can obtain certain information and support in relation to dementia and our services and supports. We offer a range of supports and services to suit different needs, including this website


We take your privacy seriously and are committed to protecting and respecting your personal data. This privacy policy (“Privacy Policy”) sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we will use your personal data. For the purpose of data protection legislation in the relevant jurisdiction, we are the controller of the personal data collected through your use of our Website.

How we collect information


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose visitors' personal information?


Our company is hosted on the platform. provides us with the online platform that allows us to share information with you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


5. Cookies


How do we use cookies and other tracking tools?

We use cookies to track who is using the website, for security purposes and for other analytical purposes where allowed by law.


Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.


  • name: eFlashSite. Duration: Session. Purpose: When viewing a mobile site (old mobile under it will force the server to display the non-mobile version and avoid redirecting to the mobile site


  • name: hs. Duration: Session. Purpose: Security name: smSession. Duration: Persistent (Two days or two weeks). Purpose: Identifies logged in site members


  • name: XSRF-TOKEN. Duration: Session. Purpose: Security


  • name: svSession. Duration: Persistent (Two years). Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site


  • name: SSR-caching. Duration: Session. Purpose: Indicates how a site was rendered.


  • name: smSession. Duration: Persistent (Two weeks). Purpose: Identifies logged in site members


  • name: TS*. Duration: Session. Purpose: Security


  • name: TS01*******. Duration: Session. Purpose: Security


  • name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters). Duration: Session. Purpose: Security


  • name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters). Duration: Session. Purpose: Security


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or


You can change your cookie preferences at any time on popular browsers using the links below:








To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit


6. Our Website


Our Website may contain links to third party websites and apps. If you follow a link to a third party website or app, please note that this Privacy Policy does not apply to that website or app. We are not responsible or liable for the privacy policies or practices of any third party websites or apps, so check their policies before you submit any personal data to those websites.


7. Data Retention


We store your personal data in line with legal, regulatory, financial and good-practice requirements.


8. Accessing your Personal Data and your rights


As a result of us collecting and processing your personal data, you have the following legal rights:


  • to access personal data held about you;


  • to request us to make any changes to your personal data if it is inaccurate or incomplete;


  • to request your personal data is erased where we do not have a compelling reason to continue to process such data in certain circumstances;


  • to receive your personal data provided to us as a data controller in a structured, commonly used and machine-readable format where our processing of the data is carried out by automated means, and it is based on: (i) your consent; (ii) our necessity for performance of a contract to which you are a party to; or (iii) steps taken at your request prior to entering into a contract with us;


  • to object to, or restrict, our processing of your personal data in certain circumstances;


  • if we ever use your personal data for direct marketing, you can ask us to stop and we will comply with your request;


  • if we use your personal data on the basis of having a legitimate interest (as set out in the table above), you can object to our use of it for those purposes, giving an explanation of your particular situation, and we will consider your objection;


  • to object to, and not be subject to a decision which is based solely on, automated processing (including profiling), which produces legal effects or could significantly affect you; and


  • to lodge a complaint with the relevant authority.


To exercise any of your rights set out above, including to withdraw your consent where we have stated we are processing your personal data based on your consent, please contact us via our contact form at our Website.


9. contacting us and changes to your personal data


If you have any questions, comments and requests about this Privacy Policy or your personal data, please contact us via our contact form at our Website.


Please keep us informed of any changes to your personal data at any time by updating your details in your account.


10. changes to our privacy policy


Any changes we may make to this Privacy Policy in the future will be on the Website and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.


This Privacy Policy was last updated on 19/7/2023

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